Returns
Full Return Policy
- Refunds will be issued to the original method of payment only
- Orders may be returned by mail
- Orders may be returned for a refund within 7 days of receiving, with proof of purchase.
What We Don't Refund
- Shipping costs (unless the product was damaged or incorrect)
- Products returned after the 7-day window
- Items not in original condition
- Claims for missing items made after 48 hours
7-Day Satisfaction Guarantee ▾
We offer a 7 day 100% satisfaction Guarantee on all of our products;
Should for any reason within 7 days of receiving you do not want the product or products purchased from Dr Show Enterprises Pty Ltd you may return the product to us for a full refund of the product purchase price only (freight excluded).
Damaged or Incorrect Items ▾
If your order arrives damaged or is not the exact product you ordered:
- Contact us within 24 hours of delivery via email at hello@drshow.com.au
- We will arrange a replacement or refund as quickly as possible.
- In some cases, we may ask that the damaged item be returned to us so we can lodge an insurance claim—at no cost to you.
Missing Items ▾
If you receive your order and notice any items are missing:
- Contact us immediately at hello@drshow.com.au
- Provide photos of the packaging and items received.
- Claims made after 48 hours from delivery will not be accepted.
Terms and conditions ▾
Return claims for faulty, incorrect, or damaged goods must be submitted within the stated timeframes and will be assessed in accordance with the ACL.
In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. Saltoff practices relating to collection, use, and sharing of such personal information are further detailed in our PRIVACY POLICY
SaltOff full terms and conditions are available HERE
Be sure to check our Returns FAQs if any questions come up. The answers to your questions are just a click away.