Help Center

Yes, absolutely. We are a proud Australian-owned and operated company. All of our formulations are developed and manufactured right here in Australia, ensuring the highest quality standards and supporting local industry.

While our products are specifically formulated for the unique needs of equine coats and skin, many of our products are safe and effective for use on other animals like dogs. Our All-in-One Conditioning Shampoo, for example, is a popular choice for show dogs. 

Our products are carefully formulated with natural ingredients and are competition-safe. They do not contain any substances prohibited by major equestrian bodies such as the FEI or Equestrian Australia. You can be confident that using Dr Show products for grooming and care will not jeopardize your horse's competitive eligibility.

Welcome to the Dr Show family! For new customers, we highly recommend our core grooming essentials: the Dr Show All-in-One Conditioning Shampoo for a deep, nourishing clean and the Dr Show Mane & Tail Detangler & Shine to effortlessly manage tangles and achieve a brilliant lustre. These two products are the foundation for a show-stopping coat and are a great introduction to the quality of our range.

We believe the difference is in our commitment to combining performance with natural care. Our proprietary formulas use a unique blend of essential oils and high-quality, scientifically-backed ingredients. This results in products that not only deliver exceptional show-ring results but may also promote the long-term health and well-being of your horse's coat and skin. We're about restoring, protecting, and helping your horse perform at its best.

We offer a 7-day money-back guarantee. If you're not completely satisfied with your purchase, you can return the unused portion of the product within 7 days of receiving your order for a full refund or exchange. The product must be returned in its original packaging. Please see our full Refund Policy for details.

We take great care in packaging our products, but if your item arrives damaged or is found to be faulty, please contact our customer support team within 48 hours of delivery. Please provide your order number and a photo of the damaged item. We will arrange for a replacement to be sent out to you as quickly as possible at no extra cost.

To start a return, please visit our Returns Portal or contact our customer service team with your order number and the reason for the return. 

Once we receive your returned item, please allow 5-7 business days for us to inspect the product and process your refund or exchange. You will receive an email notification as soon as the process is complete.

No, you can check out as a guest. However, creating a Dr Show account allows you to save your shipping information for faster checkout, and view your order history.

On the account login page, simply click the "Forgot Password" link. Enter your email address, and you will receive an automative email to reset your password.

You can check your order status at any time by logging into your Dr Show account and viewing your order history. Once your order has shipped, you will also receive an email with a tracking number and a link to the courier's website, allowing you to track its journey.

We aim to process and ship all orders within 1-2 business days. Shipping times vary depending on your location. Standard Australian shipping typically takes 3-7 business days. You can get a more accurate estimate using the tracking link provided in your shipping confirmation email.

We process orders very quickly. If you need to change or cancel an order, please contact our customer service team immediately. We will do our best to accommodate your request, but we cannot guarantee changes after an order has been submitted.

We accept a wide range of payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

Yes. We use a secure, encrypted payment processing system to protect your credit card and personal details. We do not store any of your sensitive payment information on our servers.

We love partnering with retailers who share our passion for premium equine care. To apply for a wholesale account, please visit our Wholesale page and fill out the application form here. You will receive an email to set up your account. Log in with your details and you will be able to view the wholesale catalogue and order form. 

As a Dr Show wholesale partner, you gain access to exclusive pricing, dedicated support, and the ability to offer your customers a trusted, high-quality Australian-made brand that they will love.

Dr Show was born from a passion for horses and a frustration with the lack of effective, natural, and Australian-made products on the market. We set out to create a brand that combined the best of nature with scientific innovation to deliver superior results for show horses and everyday riders alike. Our mission is to provide products that not only make your horse look and feel incredible but also contribute to their overall health and well-being.

We are committed to sustainable and responsible practices. We use recyclable packaging wherever possible and continually seek out environmentally friendly ingredients and manufacturing processes. We believe in protecting the planet as much as we protect our horses.

We understand you're eager to receive your Dr Show products! Once your order has been dispatched, here are the estimated delivery times:

• Standard Shipping: 3-7 business days

• Express Shipping: 1-3 business days

• Please note: These are estimates provided by our couriers. Delivery to remote areas may take longer.

All Dr Show orders are lovingly packed and shipped from our warehouse in Capalaba, Queensland, Australia. We are a family-run business, and our dispatch days are Monday to Thursday from 9am to 5pm and Friday from 9am to 2pm AEST. Orders placed outside of these hours will be processed and shipped the next business day.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We offer a range of options, including standard and express shipping, to give you flexibility. Orders over a certain value (as indicated on our website) may qualify for free standard shipping.

Once your order is processed and leaves our warehouse, you will receive an email notification with a tracking number and a link to the courier's website. You can use this number to monitor your parcel's journey right to your doorstep. If you have an account, you can also find the tracking information in your order history.

In the unlikely event that your package is lost or stolen, please contact us immediately with your order number. We will work with the shipping carrier to investigate the issue. While we are not responsible for packages that are marked as "delivered" but have gone missing, we will do our best to assist you in filing a claim with the courier. We highly recommend choosing a secure delivery location.

If you've made a mistake with your shipping address, please contact us immediately. We process orders quickly during business hours, so we can only guarantee a change if you contact us before the order is dispatched. Once a package has left our warehouse, we are unable to change the delivery address.

If a parcel is returned to us due to an incorrect address provided by the customer, or if it is left unclaimed, we will contact you to arrange redelivery. Please note that an additional shipping fee will apply to resend the package. To avoid this, please double-check your shipping information carefully at checkout.

During major sales events or public holidays, our team works hard to get all orders out as quickly as possible. However, please be aware that due to a high volume of orders, there may be a slight delay in processing and shipping. We appreciate your patience and will keep you informed of any potential delays via our website or email.

Yes, we are proud to offer international shipping to a range of countries. Shipping costs and estimated delivery times will be calculated at checkout based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

We pride ourselves on getting your Dr Show products to you as quickly as possible. All orders are processed and packed from our Queensland warehouse. During our business hours (Monday - Thursday, 9 am - 5 pm AEST, and Friday, 9 am - 2 pm AEST), we aim to process and dispatch your order within 24 hours. Orders placed outside of these times will be processed on the next business day.

A pre-order allows you to secure a product before it officially arrives in our warehouse. The expected shipping date for pre-ordered items will be clearly stated on the product page. Please note that if your order contains both in-stock and pre-order items, your entire order will be held and shipped together once the pre-order item becomes available.

Yes, all prices on our website are inclusive of the Australian Goods and Services Tax (GST). The total cost, including any applicable taxes, will be displayed at checkout before you finalize your purchase. For international orders, please note that customs duties and import taxes may be levied by the destination country's government, which are the responsibility of the recipient.

We process orders very quickly, so any changes must be requested immediately. If you need to add an item, remove an item, or change the quantity, please contact our customer service team by phone or email as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after an order has been submitted.

If you need to cancel your order, please contact us immediately. Cancellations can only be made before your order is processed and shipped from our warehouse. Once an order has been shipped, it cannot be canceled, but you are welcome to return it under our 7-day money-back guarantee.

It's important to have the correct shipping address. If you've made an error, please contact our team as soon as you can. We can often correct the address before the order is dispatched. However, once the package has been handed over to our courier, we are unable to change the address, and you may incur additional fees for redelivery if the package is returned to us.