FAQ

Absolutely. Dr Show is proudly Australian owned and manufactured.

Yes! While our formulas are made with horses in mind, many customers use them on dogs and livestock too. Always patch test first.

Yes, all Dr Show grooming products are suitable for show prep and regular use. No ingredients are banned in major equine events—check with your specific discipline to be sure.

We recommend the Starter Pack or our All-in-one Shampoo as a great intro to our range. They deliver visible results from the first use.

We accept returns within 7 days for unused items in original condition. Return shipping is at the buyer’s cost.

Please contact us within 7 days of receiving your order with photos and details—we’ll make it right.

Email hello@drshow.com.au with your order number, reason for return, and photos (if applicable) within 7 days. If applicable a refund will be issued to your orginial form of payment.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Nope! You can check out as a guest. But creating an account makes reordering and tracking easier.

Click "Forgot password?" on the login page and follow the prompts to reset your password via email.

1. Login to your account 2. Under account details: view addresses 3. Click "Edit"

Register for an account here: https://drshow.com.au/account/register Note: You cannot create an account under the same email address if you have a wholesale account already

Orders are usually processed within 1–2 business days. You’ll receive a confirmation email when your order ships.

Once your order has shipped, an automatic email with tracking details will be sent to your email address. You can use it to track your parcel directly from the carrier’s website.

Yes, express shipping is available at checkout. Delivery times and costs vary by location.

Sometimes it takes 24 hours for tracking info to update. If it's still not showing after that, contact us and we'll check on it for you.

Please check your tracking link first. If it’s delayed or shows delivered but you haven’t received it, get in touch with us and we’ll help resolve it.

If your order hasn’t shipped yet, yes. Contact us as soon as possible to request a change.

We're sorry about that! Please email us with your order number and a photo of the item you received. We’ll get the correct product out to you ASAP and sort it from our end.

We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Shop Pay, and Apple Pay.

Yes, our checkout is powered by Shopify’s secure platform and uses SSL encryption to keep your information safe.

Currently, we don’t offer Afterpay. We're working on adding more flexible payment options soon.

Payment can fail due to incorrect billing info, insufficient funds, expired cards, or bank issues. Double-check your details or try another method.

No, we don’t add any hidden fees. The total at checkout is what you pay, including taxes and shipping.

Log into your wholesale account to access carton pricing and place orders directly through our wholesale portal (no need to pay yet) Await invoice from us once freight has been calculated.

Yes, approved wholesale accounts can order on net terms. Orders are packed, weighed, and invoiced—including freight—before payment is due.

Yes, wholesale products are sold by the carton. Each product listing shows the carton quantity and minimums.

Simply sign up via our wholesale portal. Accounts are automatically approved if you meet our basic wholesale criteria.

Yes, absolutely. Once your wholesale account is approved, you’ll receive a fillable PDF order form via email. You’re welcome to complete the form and email it back to us if you prefer that over ordering through the website. We’ll process it and send you an invoice as usual.

We’re known for our high-quality grooming products, especially our signature shampoo conditioner formula and coat treatments trusted by horse owners nationwide.

While our range is designed for horses, many of our products are gentle enough for use on dogs and other animals.

All Dr Show products are proudly made in Australia using premium ingredients.

Never. Our products are tested by real owners, riders, and groomers

Yes, our products are available through select stockists across Australia. Check our Stockists page or contact us to find a retailer near you.